In compliance with Japan regulation, it is mandatory for all users to pass KYC(know your customer) and AML (anti-money laundering) verification.
In order to utilize all functions and reach maximum user account level (Only maximum level user can withdraw fiat and cryptocurrencies from Mr. Exchange.), user must have Japan address which is matching with registered address and submit utility bills which are issued within 3 months. In addition, for JPY fiat withdrawal, users must have Japan bank account.
Unfortunately, currently we can only accept users who have confirmed Japan address registered under the same name. Nevertheless, we do have certain basic features for AML/KYC non-compliant users, but be aware that the most crucial function withdrawal will be totally disabled.